Your Questions Answered

We have made Choice plans as clear and simple as possible.

For more information, please check below. If you have any further questions, you can make a Quick Enquiry via the contact page, or just give us a call and we will be pleased to help.

Product knowledge

What will happen once I have taken out my Choice Plan?

Our friendly team will send you your welcome pack which will include:

  • A covering welcome letter
  • Your Certificate of Entitlement
  • A ‘Registering a death’ leaflet
  • Your discount vouchers, offering £100 off a headstone, £100 off legal services and 10% off any further services provided by Funeral Partners
  • If you have chosen to pay for your plan by monthly instalments, there will also be details of the amount to be paid each month and the date of your first Direct Debit payment

What are ‘Funeral Directors’ fees’?

Funeral Directors’ fees are all elements of the funeral that are provided by Funeral Partners. These can include hearse, limousines and care & preparation of the deceased, etc.

What are ‘Disbursements’?

Disbursements are sometimes referred to as ‘Third Party Costs’. These fees are not fixed in advance, but we can advise the likely level, so that you can include a contribution towards these costs if you wish.

Do you offer legal advice regarding Wills, Probate etc?

Each Choice plan offers complimentary access to our 24 hour bereavement advice line during the life of the funeral plan. All requests for Wills and Probate are passed to one of our partner companies, who will contact you directly.


What happens to my money?

Choice provides exceptional security for your money, with the invested funds held independently in a whole-of-life assurance policy to pay for your funeral service.

Is my money safe?

For maximum security, Choice works only with UK-based life assurance companies who are authorised and regulated by the Prudential Regulation Authority (PRA), regulated by the Financial Conduct Authority (FCA) and are members of the Financial Services Compensation Scheme.

What would happen if I die before completing the monthly instalments?

The person arranging the plan can either pay the outstanding amount as a single payment, or can write to us cancelling the plan, in which case any monies still owing will be refunded to the Plan Purchaser or the Plan Holder’s estate.

What if the cost of a funeral increases?

Costs of funerals are increasing annually, but if you purchase a pre-paid funeral plan, you fix the Funeral Directors’ prices, with no further charges to you or your family.


Why choose Choice?

Unlike other providers, we don’t expect you to decide on everything straight away.  We like you to feel comfortable with your plan – so your personal wishes can be added to or amended at any time up, right up to the time of need.

What happens if I move out of the area?

Your plan is with Funeral Partners, a network of local Funeral Directors throughout the UK. So if you move home, your plan will move with you.

Is there an age limit to take out a plan?

There is no age limit. Anyone aged 18 or over can take out a Choice Plan. There are no age or health restrictions, no credit checks and no medicals are required.

What happens if I change my mind?

We would be sorry to see you go, but if you do change your mind or your circumstances change, you can get a full refund within 30 days of taking the plan out.  If you cancel after the 30 days, a cancellation fee with be deducted from the amount to be returned to you.

Can I purchase a plan for someone else?

Yes, as purchaser, we would require your details on our Purchase Agreement Form as well as the Plan Holder’s details. You can also express who and where all correspondence should be sent.

Can I add extra services that aren’t included in my plan?

The great thing with Choice, is that you can add or amend any aspects of your plan at any time, once it has been paid in full.

How would my Next of Kin/Executor activate my plan at the time of need?

We will make this procedure as easy as possible as we understand this is a very difficult time. When the time comes, your family just need to inform the Funeral Director and provide a Death Certificate – and we will take it from there, helping them every step of the way.

How is the Funeral Director selected?

Choice is part of the Funeral Partners group, which is a national network of Funeral Directors. We allocate your plan based on the geographical location to your home and you can rest assured that your plan is safe – as all our Funeral Directors are members of the NAFD (National Association of Funeral Directors).

What do I do if I want to make a complaint?

If you want to make a complaint regarding the quality of service or the items supplied in connection with the Plan, it should be referred in the first instance to the Funeral Director and a copy of the complaint should, at the same time, be forwarded to Alternative Planning Company Limited (APCL).

If you should have a complaint about APCL you should contact us at the following address:
Choice from Funeral Partners
2 Hoxton Road
Torquay, Devon

Tel: 01803 298 243

We will deal with the complaint in accordance with our written complaints procedure. We will always try to resolve your complaint straight away, but in the event that this is not possible, we will keep you informed throughout the investigation.

If we cannot resolve your complaint you may refer it to the Funeral Planning Authority by calling 0845 601 9619. We are a Registered Provider of Funeral Plans and comply with the Rules and Code of Practice of the Authority.

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