Funeral Plans from Funeral Partners
Definitions
‘Activation‘ / ’Activated’
The day your ‘Purchase Agreement Form’ has been reviewed and approved by us in order to issue you with a ‘Certificate of Entitlement’. The date of Activation can be found in the Certificate of Entitlement.
‘Additional Products & Services’
Additional products & services identified in the Purchase Agreement Form and Additional Services Forms. Upon Redemption, these fees will be charged at the prevailing rate at the time of Redemption.
‘Additional Services Form’
Any additional terms agreed between you and us varying or supplementing the Funeral Plan that must be recorded in an additional services form.
‘Certificate of Entitlement’
The certificate provided to you by us confirming that the Covered Individual has a Choice Funeral Plan.
‘Choice’
The brand name of the Funeral Plan product provided by us
‘Choice Funeral Plan Fees’
The fees for the Funeral Plan as identified in the Purchase Agreement Form.
‘Covered Individual’
The individual(s) identified in the Purchase Agreement Form whose funeral is provided for in accordance with these Terms.
‘Fail’
means the appointment of a liquidator, receiver, administrator, special administrator or trustee in bankruptcy, or any equivalent procedure in any relevant jurisdiction in relation to us.
‘Financial Conduct Authority’
Means the Financial Conduct Authority or any successor body.
‘FSCS’
means the Financial Services Compensation Scheme or any successor body.
‘Funeral Partners’
is an appointed representative of us.
‘Funeral Plan’
The funeral product which you have purchased and is governed by these Terms, which will either be Choice Essentials or Choice Plus (as identified in the Purchase Agreement Form).
‘Insurer’
Ecclesiastical Life Limited, with company number 00243111 and registered office at Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester GL3 4AW, which is authorised by the Prudential Regulation Authority and regulated by the FCA and the Prudential Regulation Authority with firm reference number 110318, or other insurer we appoint at a later date (we will notify you if this happens).
‘Nominated Funeral Director’
The Funeral Director or funeral home identified in the Purchase Agreement Form that will provide the funeral service in accordance with the Funeral Plan.
‘Nominated Representative’
The individual identified in the Purchase Agreement Form who you may choose to inform about the existence of the Funeral Plan and who may act on your behalf.
‘Personal Requests’
The wishes that you have stipulated in the Purchase Agreement Form and Additional Services Forms on behalf of the Covered Individual which you request to be carried out.
‘Purchase Agreement Form’
The process you complete online or you sign for when applying for the Funeral Plan.
‘Redemption’ / ‘Redeemed’
The point at which a death certificate, or Certificate for Burial or Cremation (GR021 in Northern Ireland) has been accepted by us.
‘Third Party Fees’
The fees that need to be paid at or before Redemption. Certain Third Party Fees must be paid in addition to the funeral plan cost in order for the funeral to take place. These fees will be charged at the prevailing rate at the time of Redemption.
‘Voluntary Contributions’
Financial contributions which you choose to make towards Third Party Fees and/or Additional Products & Services.
‘we’ ‘us’ ‘our’
Means Alternative Planning Company Limited trading as Choice Funeral Plans, with company number 08635411 and registered office at 80 Mount Street, Nottingham, NG1 6HH. We are a Funeral Plan provider that is authorised and regulated by the FCA with firm reference number 965282. Our details can be verified by visiting the Financial Services Register at register.fca.org.uk or by contacting the FCA on 0800 111 6768.
‘you’ ‘your’
The individual who signs the Purchase Agreement Form and has bought the Funeral Plan for the Covered Individual. You must be aged 18 or over at the time of purchase.
General
The Terms on which we provide your Funeral Plan start on Activation and are included in these Terms, the Funeral Plan Summary, Nominated Representative Document, Instalment Payment Form, Certificate of Entitlement, Purchase Agreement Form and any Additional Services Forms (‘Terms’).
These Terms are between you and us and, if you purchase a Funeral Plan via Funeral Partners, these Terms are also with Funeral Partners. No other person (except the Nominated Representative) shall have any rights to enforce any of these Terms. Read these Terms carefully.
If you do not agree with these Terms you must cancel them in accordance with the section headed ‘Cancellation’ below. We may transfer, assign, sub-contract, charge or otherwise deal in any other manner with all or any of our rights or obligations under this Agreement without your prior written consent. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement.
These Terms are governed by English law and you can bring legal proceedings in England or in the court of the country that you reside in if you reside in Wales, Scotland or Northern Ireland. These Terms and all communications between us will be in English.
Funeral Partners
Where you purchase a Funeral Plan via Funeral Partners, Funeral Partners acts as intermediary (distributor) and we act as provider. Funeral Partners always acts on our behalf when distributing Funeral Plans and only distributes Choice Funeral Plans provided by us. If you make any payment in cash to Funeral Partners, Funeral Partners will accept the payment as our agent, and we will be deemed to receive the payment at the point that you pay Funeral Partners.
Neither we, nor Funeral Partners, provide a personal recommendation about any products we offer. Funeral Partners and we have a parent company, Funeral Services Partnership Limited, that holds 10% or more of the voting rights or capital in both of us.
Printable Terms & Conditions
Our terms and conditions are available to download and print.
Nominated Funeral Director
Funeral Partners is likely to be your Nominated Funeral Director if you purchased the Funeral Plan through them. You must nominate a Funeral Director to provide the funeral services from a list which is controlled by us within 20 days of Activation. After this, and within 30 days of Activation, we may nominate a Funeral Director on your behalf.
If you and we cannot agree a Nominated Funeral Director within this 30 day period, you or we may cancel the Funeral Plan. If we nominate a Funeral Director on your behalf within the 30 day period, you will have 7 days to cancel the Funeral Plan starting from the day we nominated.
In the event that the Nominated Funeral Director is no longer available at any point prior to the Funeral Plan being Redeemed (for example, it relocates or closes permanently, we deem it unsuitable, or the Covered Individual moves home), we will work with you or appropriate representatives of the Covered Individual in order to nominate an alternative Funeral Director to carry out the Funeral Plan.
If we cannot agree a new Funeral Director, we may give you notice and cancel the Funeral Plan and you will not be charged a cancellation fee. We will provide you (and your Nominated Representative, unless you did not nominate a representative) with a summary of the Funeral Plan including the name, address and contact details of the Nominated Funeral Director.
Redemption
On Redemption, the Nominated Representative should contact us using the contact details in the ‘Contact Us’ section. If we are not contacted after Redemption, we may attempt to contact you or the Nominated Representative and may retain any sums transferred under the Funeral Plan. The purchase of this Funeral Plan does not confer on the purchaser nor the Nominated Representative the lawful right to arrange the funeral for the Covered Individual at Redemption and the person(s) who have that right may not choose to enact the Funeral Plan or carry out any Personal Requests.
All Choice Funeral Plans are non-transferable. This means the person covered by this Funeral Plan (the Covered Individual) cannot be changed. At Redemption, in the event that anything included within Funeral Director Services is unavailable for any reason, we will use reasonable endeavours to provide a reasonable alternative.
We will not be liable for the unavailability of any item that is outside of our control or any change in specification made by you. On Redemption, no refunds for any unused Funeral Director Services will be provided and no refunds are provided if the plan is downgraded at Redemption (for example, to an unattended funeral).
Inclusions
The Purchase Agreement Form identifies if you have chosen the Choice Essentials or Choice Plus Funeral Plan and, in the case where two Covered Individuals are named, whether the Funeral Plan applies on the death of the first or second Covered Individual.
The Choice Essentials Funeral Plan includes the following services and charges (‘Funeral Director Services’) as standard on Redemption:
- Assisting with legal, administrative and arrangements for the funeral to take place
- Collection of the Covered Individual from their place of death (or other location) within a 25-mile radius of the Nominated Funeral Director (over a 25-mile radius will incur a charge)
- Care and preparation of the Covered Individual before the funeral in professional facilities
- Option of family and friends to spend time with the Covered Individual in a private room during opening hours at the Nominated Funeral Directors
- Quality oak-effect veneered coffin
- Hearse to convey the Covered Individual to the place of service, crematorium or cemetery (within 25-miles of the Nominated Funeral Director)
- Funeral Director and up to four pall bearers to accompany and attend the service
- Complimentary standard scatter tube for cremations (up to the value of £30) or for burials, a small grave marker (up to the value of £70)
- Collection of ashes from Nominated Funeral Director for cremations (charges will apply if delivery is required)
- Option of ashes scattered (unattended) in the crematorium’s Garden of Remembrance. Additional charges may apply if friends and family wish to witness the scattering of ashes
- Online memorial tribute webpage, including the ability to enable charitable donations
The Choice Plus Funeral Plan also includes the following Funeral Director Services:
- Superior coffin available in white, oak-effect or mahogany/teak (in Northern Ireland)
- Professional embalming of the Covered Individual
- Chauffeured limousine for up to six passengers
Exclusions
There may be charges for other items at Redemption that are not included in the Funeral Plan, which includes, but may not be limited to, the following items that are excluded from the Choice Essentials and Choice Plus Funeral Plans:
- Reasonable additional charges where we conduct the funeral on a weekend, bank holiday or at an unusual hour. The day and time of the funeral must be mutually agreed by eligible representatives of the Covered Individual and the Nominated Funeral Director
- If the Covered Individual dies more than 25-miles from the Nominated Funeral Director, or if the hearse travels further than 25-miles from the Nominated Funeral Director, then additional charges will be charged per mile at the prevailing rate at the time of Redemption
- Upgrades associated with the Funeral Director Services, e.g. coffin and casket upgrades
- Certain Third Party Fees
- In the event that the Covered Individual dies abroad, any associated fees with the repatriation of the Covered Individual will be applied
- Additional Products & Services
Value Added Tax (‘VAT’) is not currently chargeable upon the provision of certain elements of funeral services. We reserve the right to recover this cost, if it becomes chargeable, from you or representatives who are arranging the funeral service at Redemption. Other taxes or costs may exist that are not paid through us or imposed by us.
Insurer
Payments made towards the Funeral Plan will be used to arrange an insurance policy which exists between us and the Insurer in accordance with the FCA’s rules.
Changes to your plan
Please contact us to make any changes to Personal Requests, we do not charge for making changes to Personal Requests. If the Funeral Plan is no longer right for you, you can cancel your plan (see “Cancellation”) or you may be able to switch to another plan provided by us. New Terms will apply and either additional payments may be required or you may be eligible for a refund. If paying by instalment, switching is only possible once the plan is fully paid. If you want to switch before your plan is fully paid, a cancellation fee may apply. At Redemption, the person responsible for arranging the funeral may choose to make amendments at their expense.
Voluntary Contributions
You can make Voluntary Contributions towards the costs associated with Third Party Fees and Additional Products & Services, which will be used to arrange insurance with the Insurer. Third Party Fees and Additional Products & Services will be charged at the prevailing rate at the time of Redemption.
There may be additional costs to pay for Third Party Fees and Additional Products & Services at Redemption. If there are excess Voluntary Contributions once Third Party Fees and Additional Products & Services have been paid, any excess monies can only be refunded to the person who purchased the Funeral Plan or to the Covered Individual’s estate.
Cancellation
If you wish to cancel the Funeral Plan, please contact us or visit your local branch. You can always cancel your Funeral Plan for free within 30 days of Activation, or within 7 days of initially appointing your Nominated Funeral Director (nomination of the Funeral Director must be within 30 days of Activation). After these timescales, a cancellation fee of £225 will apply. If you are paying by instalments, you can cancel for free within 12 months of Activation. We will repay to you any sums we have received from you in accordance with these Terms within 30 days. In all instances, you acknowledge that you lose your right to cancel once the Funeral Plan has been Redeemed. Where you cancel, you will not earn any growth on any payments made, you withdraw from the Funeral Plan and these Terms will be terminated.
Correspondence address and your circumstances
We will provide you with a statement relating to your Funeral Plan every three years. You should notify us if you change your correspondence address (which must be within the United Kingdom) or any other contact details you have provided to us. We will contact you by using the correspondence address you have most recently provided us with written notice of unless our data screening activities suggest you no longer reside at that address. We may use external data screening services to keep your records up to date in order to communicate service messages or marketing messages to you (where we have appropriate permissions). We do not sell your data to third parties.
Payments and provision of the Funeral Plan
You must pay the total fees set out in the Purchase Agreement Form and Additional Services Forms, including the Choice Funeral Plan Fees, Third Party Fees and Additional Products & Services.
Complaints
If you have a complaint, please contact us using the contact details in the ‘Contact us’ section of these Terms and we will promptly handle your complaint in line with our complaints procedure, which can be viewed at choiceplan.co.uk/complaints. You (and others) may be able to refer the matter to the Financial Ombudsman Services as set out in the Funeral Plan Summary.
Data Protection
When you agree to our Terms, you agree to our privacy practices. We may use your data to inform you about related products and services we provide, unless you ask us not to which you may do at any time. In the event that you provide us with personal data about an individual(s) other than yourself, you must obtain their freely given consent before doing so. Such consent extends to, but is not limited to, understanding that certain information about the Covered Individual may be provided to the Nominated Representative.
We will not be held liable for any failure by you to obtain the necessary consent(s). You must also bring our Privacy Policy to their attention before you provide their personal data to us. For further details on how we process your personal data and the third parties we may share your data with, please visit choiceplan.co.uk/privacy-policy. Please contact us if you require a copy of our Privacy Policy by another means.
Failure
By entering into these Terms you agree that, if we Fail, you give us your prior and informed consent for the transfer of our obligations to another firm that is authorised to provide Funeral Plans that is arranged by an insolvency practitioner appointed to us that will result in the Funeral Plan contract being continued on the same terms as these Terms or where the transfer is arranged by the FSCS and is on terms corresponding in all material respects (so far as it appears to the FSCS to be reasonable in the circumstances) to these Terms. We do not require the consent of the Covered Individual in respect of the transfers set out in this clause. Please refer to the Funeral Plan Summary in respect of FSCS cover.
Appointment of us as your agent
Without prejudice to you or the Covered Individual asserting any rights against the Insurer, you irrevocably appoint us, for the duration of these Terms, as your agent for the purposes of asserting any right or interest that you have in the contract of insurance with the Insurer.
Other
- In these Terms, words following “including” or “include” are not an exhaustive list, “writing” or “written” includes emails but not fax, reference to any laws, statutory provisions or regulatory rules are as amended or replaced from time to time, and a “business day” is a day other than a Saturday, Sunday or public holiday.
- We/Funeral Partners are only responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time these Terms was made, both we and you knew it might happen. We do not exclude or limit our liability to you where it would be unlawful to do so, such as liability for death or personal injury caused by our negligence or for fraud.
- Neither we nor you will breach this Agreement or be liable for any delay or failure to perform any obligations if it is beyond that person’s reasonable control, in which case the affected party shall be entitled to a reasonable extension of time, provided that it continues for 2 months, the party not affected may end this Agreement.
- Even if we delay in enforcing these Terms, we can still enforce them later. If a court finds part of these Terms illegal, the rest will continue unaffected in full force and effect.
- If the Funeral Plan has not been Redeemed by your 95th birthday or we have reasonable cause to believe your funeral has already taken place, we will contact you using the correspondence address you have most recently provided us with written notice of. If we have not heard from you within 6 months of contacting you, we may retain any payments made under the Funeral Plan and terminate the plan.
Contact us
Please contact the funeral home in which you purchased your Funeral Plan or call Choice on 01803 298 243, email info@choiceplan.co.uk or write to Choice Funeral Plans, 46 The Terrace, Torquay, Devon TQ1 1DE.
Instalment Terms
General
This document, which includes the Instalment Terms and Instalment Payment Form, apply to you when you pay for your funeral plan in instalments and form part of the Funeral Plan Terms. This document adopts the definitions used in the Funeral Plan Terms.
Read this document and the Choice Essentials & Choice Plus Plan Terms carefully.
We may transfer, assign, sub-contract, charge or otherwise deal in any other manner with all or any of our rights or obligations under this Agreement without your prior written consent. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement.
These Terms are governed by English law and you can bring legal proceedings in England or in the court of the country that you reside in if you reside in Wales, Scotland or Northern Ireland. These Terms and all communications between us will be in English.
Payments and provision of the funeral plan
You must pay the total fees set out in the Purchase Agreement Form and Additional Services Forms, including the Choice Funeral Plan Fees, Third Party Fees and Additional Products & Services.
Where you pay by instalments:
- If you miss two consecutive payments, we will write to you, detailing the extent of any shortfall and request you pay any shortfall within 10 business days of the date of our letter. If payment is not received within this time, we reserve the right to cancel the funeral plan and a cancellation fee may apply or we may not provide any services whilst the payment remains outstanding after 10 business days.
- Full payment for the funeral plan must be made before the Covered Individual reaches the age of 85.
- If paying by instalment, switching is only possible once the plan is fully paid. If you want to switch before your plan is fully paid, a cancellation fee may apply.
- Changes to the financial amount of Funeral Director Services or Voluntary Contributions can be made only once the Funeral Plan has been paid in full.
- In the event that the Covered Individual dies within 12 months of Activation, we are not obliged to provide the services in the funeral plan unless the outstanding payments are made.
- If the Covered Individual dies within 12 months of Activation and the death is Accidental, or if the Covered Individual dies after 12 months (irrespective of the cause of death) then no further payments will need to be made towards Funeral Director Services. Depending upon the amount of Voluntary Contributions made, additional payments may need to be paid for Third Party Fees and Additional Products & Services. Accidental death means a bodily injury is sustained, caused by accidental, violent, external and visible means, which is solely and independently of any other cause results in death. Accidental death does not include death caused by ingesting drugs, unless they were prescribed to the Covered Individual by a registered doctor in the UK, or a coroner’s verdict of accidental death in circumstances other than where the death is caused by accidental, violent, external and visible means, which is solely and independently of any other cause results in death.
- You may make one initial down payment towards the funeral plan, in order to reduce your monthly payments. After this, you are able to pay off the funeral plan sooner by making one full payment of the final balance. However, you cannot make ad hoc payments.
- If you have a joint plan, the total amount of the plan must be paid within 12 months.
- Please speak to us if you wish to change your instalment plan duration.
If you need a copy of the Choice Essentials & Plus Plan Terms then please contact the Choice office on 01803 298 243 or email info@choiceplan.co.uk
Choice Essentials & Choice Plus Plan 10% off headstone or memorial
1. The ‘10% off a headstone or memorial’ (“the Offer”) is provided by Funeral Partners Limited.
2. The Offer will run from 00.01 on 27/11/2023.
3. A complimentary standard scatter tube for ashes (RRP £30) or a small grave marker for a burial (RRP £70) is included with the Choice Essentials and Choice Plus Plan.
4. The Offer entitles 10% off memorial masonry, additional works, cremation tablets (plaques) and vases, inclusive of VAT, when an order is placed through any of our Funeral Partner branches within three months of the funeral taking place.
5. To Redeem the Offer, the local Funeral Partner branch must be contacted, or Choice Funeral Plans must be called on 01803 298 243, where the Funeral Plan number must be provided.
6. The discount does not apply to any remove and refix costs, permit fees or other associated charges as applicable.
7. The offer is available following the redemption of a Choice Essentials or Choice Plus Funeral Plan only.
8. Memorial Masonry Services which are provided by Funeral Partners Limited are not regulated by the Financial Conduct Authority, unless contributions were made towards Memorial Masonry Services as part of the purchase of a Choice Funeral Plan.
9. The Offer cannot be used in conjunction with any other offers and proof of identity may be required.
10. Any personal data captured by Funeral Partners will be processed in accordance with data protection regulations. Please consult our Privacy Policy online at funeralpartners.co.uk/privacy-policy or speak to us if you would like a copy.
11. The Offer is non-exchangeable, non-transferable, available to over 18s only and no cash alternative can be offered.
12. Funeral Partners Limited reserves the right to hold, void, cancel, suspend, or alter the Offer without notice.
13. Funeral Partners Limited reserves the right to refuse the Offer to anyone in breach of these terms and conditions.
14. Any products purchased as a result of this discount will remain subject to the product’s standard Terms and Conditions.
15. Applicants are deemed to have accepted and agreed to be bound by these Terms and Conditions when claiming the Offer. Your statutory rights are not affected.
16. Please read the Terms associated with our Funeral Plans to make sure that the product remains right for your circumstances. These can be found online at choiceplans.co.uk/terms
Information regarding what is included, excluded and any limitations of the Choice Plus Funeral can be found at choiceplan.co.uk/choice-plus-plan/ or you may contact us on 0808 2586 775.
Choice Plus Funeral Plan £250 Off Second Plan Offer
1. The ‘£250 Off Choice Plus Funeral Plans for your friend or family’ (“the Offer”) is provided by Alternative Planning Company Limited (APCL). APCL is authorised and regulated by the Financial Conduct Authority with firm reference number 965282.
2. The Offer will run from 00.01 on 27/11/2023.
3. The Offer entitles the Choice Plus Plan holder to pass a discount of £250 off a Choice Funeral Plus Plan to a friend or family member within three months of their plan being active.
4. To Redeem the Offer or to obtain a code for their friend or family member to use online, the Choice Plus Plan holder must contact their local Funeral Partner branch or call Choice Funeral Plans on 01803 298 243 with their Funeral Plan number.
5. The Offer may not be used in conjunction with any other offers and proof of identity may be required.
6. Any personal data captured by APCL will be processed in accordance with data protection regulations. Please consult our Privacy Policy online at choiceplan.co.uk/privacy-policy or speak to us if you would like a copy.
7. The Offer is non-exchangeable, non-transferable, available to over 18s only and no cash alternative can be offered.
8. APCL reserves the right to hold void, cancel, suspend, or alter the Offer without notice.
9. APCL reserves the right to refuse the Offer to anyone in breach of these terms and conditions.
10. Any products purchased as a result of this discount will remain subject to the product’s standard Terms and Conditions.
11. Applicants are deemed to have accepted and agreed to be bound by these Terms and Conditions when claiming the Offer. Your statutory rights are not affected.
12. Please read the Terms associated with our Funeral Plans to make sure that the product remains right for your circumstances. These can be found online at choiceplans.co.uk/terms
Information regarding what is included, excluded and any limitations of the Choice Plus Funeral can be found at choiceplan.co.uk/choice-plus-plan/ or you may contact us on 0808 2586 775.